Computer technicians work in a variety of settings, encompassing both the public and private sectors. Because of the relatively brief existence of the profession, institutions offer certificate and degree programs designed to prepare new technicians, but computer repairs are frequently performed by experienced and certified technicians who have little formal training in the field.
Private sector computer repair technicians can work in corporate information technology departments, central service centers or in retail computer sales environments. Public sector computer repair technicians might work in the military, national security or law enforcement communities, health or public safety field, or an educational institution. Despite the vast variety of work environments, all computer repair technicians perform similar physical and investigative processes, including technical support and often customer service. Experienced computer repair technicians might specialize in fields such as data recovery, system administration, networking or information systems. Some computer repair technicians are self-employed or own a firm that provides services in a regional area. Some are subcontracted as freelancers or consultants. This type of computer repair technician ranges from hobbyists and enthusiasts to those who work professionally in the field.
While computer hardware configurations vary widely, a computer repair technician that works on OEM equipment will work with five general categories of hardware; desktop computers, laptops, servers, computer clusters and smartphones / mobile computing devices. Technicians also work with and occasionally repair a range of peripherals, including input devices (like keyboards, mice, webcams and scanners), output devices (like displays, printers, and speakers), and data storage devices such as internal and external hard drives and disk arrays. Technicians involved in system administration might also work with networking hardware, including routers, switches, cabling, fiber optics, and wireless networks.
When possible, computer repair technicians protect the computer user’s data and settings. Following a repair, an ideal scenario will give the user access to the same data and settings that were available to them prior to repair. To address a software problem, the technician could take an action as minor as adjusting a single setting or they may implore more involved techniques such as: installing, uninstalling, or reinstalling various software packages. Advanced software repairs often involve directly editing keys and values in the Windows Registry or running commands directly from the command prompt.
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